Privacy Policy
Effective September 22, 2026
Better Route Transport LLC, doing business as Better Route Moving & Storage ("we," "us," or "our"), operates https://betterroutemoving.com. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Information you give us. Your name, email address, phone number, mailing address, and anything else you enter into a form, submit through our website, tell us in a chat or text conversation, or provide when booking an appointment or making a purchase.
Information collected automatically. IP address, browser type, device type, pages viewed, referring URL, and time spent on our site. Collected through cookies and similar technologies.
Information from third parties. If you reach us through an advertisement or a listing service, we may receive limited information from that platform about how you found us.
How we use your information
- To respond to your inquiries and provide the services you request
- To quote, schedule, confirm, and remind you about walkthroughs and moves
- To send you service updates and, where you have consented, promotional messages
- To process payments and fulfill orders
- To improve our website, services, and marketing
- To comply with legal obligations
Text messaging
How you opt in. Our quote form carries two separate, optional, unchecked consent boxes. The first covers messages about your move: replies to your quote request or inquiry, walkthrough and move-day confirmations, and reminders. The second, which is separate and never required, covers marketing and promotional messages such as seasonal offers. You may also opt in by texting our business number first, or by asking us to text you during a phone call, which our staff record on your customer record before any message is sent. You can submit our form without checking either box, and consent is not a condition of purchase.
What we send and how often. Message frequency varies with your move. The message types are described in our SMS Terms & Conditions. Message and data rates may apply.
We do not sell, rent, or share your mobile number or your SMS consent with third parties for their own marketing purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Mobile information collected for SMS purposes is not shared with third parties or affiliates for marketing.
You can stop receiving texts at any time by replying STOP to any message, and reply HELP for help.
How we share information
We share information only with:
- Service providers who help us operate — hosting, CRM, scheduling, payment processing, email and SMS delivery, analytics. They may use your information only to perform services for us.
- Advertising and analytics platforms, in the form of website activity data, to measure and improve our marketing. This does not include your mobile number or SMS consent.
- Legal authorities, where required by law or to protect our rights, safety, or property.
- A successor entity, in the event of a merger, acquisition, or sale of assets.
We do not sell your personal information.
Cookies and tracking
We use cookies, pixels, and similar technologies to operate the site, remember your preferences, and measure advertising performance. You can control cookies through your browser settings. Disabling them may affect how the site works.
Data retention
We keep your information for as long as needed to provide services, meet legal and accounting obligations, and resolve disputes. When it is no longer needed, we delete or de-identify it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices and rights
- Email: unsubscribe using the link in any marketing email.
- Text: reply STOP to any message.
- Access, correction, or deletion: contact us at info@betterroutemoving.com and we will respond as required by applicable law.
Depending on where you live, you may have additional rights over your personal information, including the right to know what we collect, request deletion, and not be discriminated against for exercising those rights.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information. If you believe a child has provided us information, contact us and we will delete it.
Third-party links
Our site may link to sites we do not operate. This policy does not cover their practices, and we are not responsible for their content or privacy handling.
Changes to this policy
We may update this policy. The effective date at the top reflects the most recent version. Material changes will be posted here.
Contact
Better Route Transport LLC, doing business as Better Route Moving & Storage
204 W Kearney St, Caldwell, ID 83605
(208) 402-5356
info@betterroutemoving.com